Forum Discussion
Unable to Update Profile Picture
I am trying to update (i.e. change my existing) profile picture in Microsoft Teams. I'm speaking about my personal picture, not the team picture.
I have tried every possible thing I can think to try to get this to work, and nothing works:
- I tried PNGs, JPGs, and JPEGs
- I tried a variety of sizes: 60x60 px, 100x100 px, 256x256 px, 512x512 px, with many other options as well.
- I tried using the Teams desktop app, the web browser app, the iPhone app, the iPad app.
- Within the web browser app, I have tried with Chrome and with Firefox.
- I have also tried updating my profile name at the same time, which I saw recommended in one community answer.
All of this fails to work.
Whenever I try with the desktop or web app, I get the error " There was a problem saving the photo. Please try again. " Whenever I try with the iOS apps, I get the error "Error: We were unable to upload your image." Obviously neither is helpful to understand what I should do to fix.
I've also encountered the exact same error if I merely try to remove the existing profile picture I have and go back to the generic colored text avatars (i.e. "There was a problem saving the photo ..."). Since I have a profile picture obviously this worked somehow before, but seems impossible to change now.
I am on a free version of Microsoft Teams, which (to my knowledge) is not linked to a larger Office365 account.
Please help!
-
Ok,
I would try this.
1.) Change the picture in https://account.microsoft.com/profile/
2.) Change the picture in https://portal.azure.com . Go to Azure Active Directory > Users > Select User > Edit > Change Picture
3.) Wait 24 hours
It's definitely the microsoft account which changes it - Outlook has changed, OneDrive has changed but Teams hasn't updated for me either so I would say it's propagation time as the reason it hasn't changed. I am going to check back on mine tomorrow
Best, Chris