After my office online server is set up, when I connect to SharePoint, I cannot preview or edit word, excel, and PowerPoint from SharePoint. When I open word, I will be prompted with the following screenshot. After viewing ULS logs, I will be prompted with the following logs. How can I make it work normally?
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online common ajba4 Medium WAC Server HttpModule: Beginning request at target [UREDACTED_(Xp5ibtoeRnaQbxX/2XYY6mT9FGcvVIk/ifkBwPYfqnc=)] in session [96cd64a0-2711-6064-968b-5cb0137105d6] server build [16.0.10353.20001] client build [0.0.0.0] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 ULS Logging Logging Correlation Data xmnv Medium UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online common ahe2c Medium Requested UI Culture '2052' is different from the fall back culture '1033' 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online Flighting b2kgh Medium [FlightContext] PreCheckFlighting For InstantEdit flow is disabled. Either PreCheckFileFlighting or PreCheckFileFlightingForInstantEdit is disabled, host:[SharePointOnline] does not support it, or userId is null 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ai85o Medium WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed) 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging a3ig9 Medium WAC boot-related beacons are disabled 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online MiniCheck aubfb Medium UseMiniCheck return false: NoMiniCheckForSession=False, MiniCheckDataExist=False, MiniCheckConfigIsEnabled=False 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online common ahe2c Medium Requested UI Culture '2052' is different from the fall back culture '1033' 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging axir6 Medium StaticResourcesLoader: Flushing http page response 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction bq3bt Medium EnsureCheckedAndExists: CheckFileInfo not called yet but tried to access member QuerySignatureWithVersion 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.42 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging a22ei Medium CheckBaseDocumentInternal: {"UserLogString":"IREDACTED","RequiresVersion":true,"fUserCacheLookup":true,"BaseDocumentCache":false} 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction adhse Medium WOPI CheckFileInfo: Start [url:UREDACTED_(tsapgZcSxg7m8rHCJsH1Ntu/31BELTbbETdiJU1KkRI=)] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ckz9m Medium ProofKeyCache.SignData: Signing data, no match found. 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ck47f Medium WOPI Proof Data: AccessToken Hash '-1238580103' [1019 bytes], URL is 1166 bytes, TimeStamp '637987335294391814' [8 bytes] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ai85q Medium WOPI Proof: Using Current private key (to sign) that matches Current public key BgIAAACkAABSU0ExAAgAAAEAAQCxRHBA0YPOq7OybPc5N2H4NLDfCbkKP+j3LMUbGeh3aIlm82eNZkfNGrqXSDLIiCfYu8LUEHdWWNbpFz+LWKC87SWebOooIRLWWEdFUxXydTVgxu/2sjQqpR5HVDIqvnc7hmGxwIU1IIMbeHjZCZ2Nrt0n7gV2Gy+wcY6BGuHen2ezpP6MlaLg4JwWHBwks4uhpctIYXGWnyv5hXcDVGQ3U20WZHeAGHUR1F1GRngxcCB5gRuDv943msDCyUrkoUdbJCnqCUJnDbij0nDd1Kypi5aBQ8ocW6uID/BExflSQk/DfBjrTscPmnZLfonoHYjUCAX79pKPAmaqUF4oLzbE 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ciedx Medium WOPI Proof - Successfully signed the data with the Current private key [Method: RSACryptoServiceProvider] [2 ms] [ProviderInitMs: 0 ms] [SignInDuration: 2 ms] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ai85o Medium WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed) 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ciedw Medium Cannot create WOPI Proof Token - could not find valid Old proof key data 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction aoofx Medium HttpRequestAsync (Wopi,CheckFile,WACSERVER) Starting [mode: GET] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x2CB0 Hosted Office Online WAC Hosting Interaction aoogc Unexpected HttpRequestAsync, (Wopi,CheckFile,WACSERVER) no response [WebExceptionStatus:ReceiveFailure, url:UREDACTED_(B8hyslMQROdR0D89TkB81A5TxvDZPgrPEMYLi4EVU+M=)] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x2CB0 Hosted Office Online WAC Hosting Interaction aoogm Medium HttpRequestAsync (Wopi,CheckFile,WACSERVER) Setting Completion [Time in ms: 3, Bytes Read: 0, StartTime: 09/14/2022 06:25:29.439, ClientIP: , Url: UREDACTED_(B8hyslMQROdR0D89TkB81A5TxvDZPgrPEMYLi4EVU+M=)] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Performance Reporting ann56 Medium Setting Completion: [Operation:Wopi.CheckFile] [CompletedSuccessfully:False] [RootOperation:] [StartTime:09/14/2022 06:25:29.439] [DurationInMilliseconds:3] [SizeInBytes:0] [ExtraInfo:] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction buqbb Monitorable {"WacRequestId":"914e9918-f889-4f9a-b232-2d368363e43a","httpStatusCode":"Unused","logPrefix":"Wopi,CheckFile,WACSERVER","requestDurationMs":"3","bytesRead":"0","bytesWritten":"0"} 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction buqay Medium Wopi,CheckFile,WACSERVER HttpRequestAsyncException [url:UREDACTED_(B8hyslMQROdR0D89TkB81A5TxvDZPgrPEMYLi4EVU+M=), e:Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: 基础连接已经关闭: 接收时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 远程主机强迫关闭了一个现有的连接。。 ---> System.Net.Sockets.SocketException: 远程主机强迫关闭了一个现有的连接。 在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult) 在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- 在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) 在 System.Net.Connection.ReadCallback(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- 在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) 在 Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 ---] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction adhsk Unexpected WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.UnexpectedErrorException: HttpRequest failed. ---> Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: 基础连接已经关闭: 接收时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 远程主机强迫关闭了一个现有的连接。。 ---> System.Net.Sockets.SocketException: 远程主机强迫关闭了一个现有的连接。 在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult) 在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- 在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) 在 System.Net.Connection.ReadCallback(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- 在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) 在 Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- --- 内部异常堆栈跟踪的结尾 --- 在 Microsoft.Office.Web.Apps.Common.WopiTalky.AddHostResponseDataAndThrow(Exception exception, HttpRequestAsyncResult result) 在 Microsoft.Office.Web.Apps.Common.WopiTalky.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException) 在 Microsoft.Office.Web.Apps.Common.WopiDocument.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException) 在 Microsoft.Office.Web.Common.HttpRequestAsync.End() 在 Microsoft.Office.Web.Apps.Common.WopiDocument.CheckWopiFile()] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ajjve Medium WOPI CheckFile: Catch-All Failure [url:UREDACTED_(tsapgZcSxg7m8rHCJsH1Ntu/31BELTbbETdiJU1KkRI=)] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Performance Reporting ann56 Medium Setting Completion: [Operation:WacCheckFile] [CompletedSuccessfully:False] [RootOperation:] [StartTime:09/14/2022 06:25:29.439] [DurationInMilliseconds:6] [SizeInBytes:0] [ExtraInfo:] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging bsl5f Medium BaseDocument::LogSessionMetrics: {"ApplicationLCID":"en-US","BrowserLCID":"en-US","DataLCID":"zh-CN"} 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction axvdb Medium CheckFailureCache.IncrementCheckFailureCount Doc: f6dee1ceff14b5efbd98dfea44a04501f6109177b82885adb99f1ba222a022cf User: IREDACTED 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging b66ra Unexpected FileUnknownException with InnerException from CheckBaseDocument, InnerException: Microsoft.Office.Web.Common.EnvironmentAdapters.UnexpectedErrorException: HttpRequest failed. ---> Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: 基础连接已经关闭: 接收时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 远程主机强迫关闭了一个现有的连接。。 ---> System.Net.Sockets.SocketException: 远程主机强迫关闭了一个现有的连接。 在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult) 在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- 在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult) 在 System.Net.Connection.ReadCallback(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- 在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) 在 Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult) --- 内部异常堆栈跟踪的结尾 --- --- 内部异常堆栈跟踪的结尾 --- 在 Microsoft.Office.Web.Apps.Common.WopiTalky.AddHostResponseDataAndThrow(Exception exception, HttpRequestAsyncResult result) 在 Microsoft.Office.Web.Apps.Common.WopiTalky.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException) 在 Microsoft.Office.Web.Apps.Common.WopiDocument.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException) 在 Microsoft.Office.Web.Common.HttpRequestAsync.End() 在 Microsoft.Office.Web.Apps.Common.WopiDocument.CheckWopiFile() 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging by88d Unexpected FileUnknownException while loading the app. [FileSourceId: -1088102096] [ClusterId: 0] [ExtraErrorInfo: ] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Services Infrastructure Services Infrastructure Logging cmgyy Monitorable Unable to retrieve file name from. 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online SkypeChat cq2gj Monitorable DocChat Disabled:baseDoc null 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ai85o Medium WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed) 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online WAC Hosting Interaction ai85o Medium WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed) 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:29.43 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online common af46w Medium WACServer HttpModule: Completed request with status code [200] 96cd64a0-2711-6064-968b-5cb0137105d6
2022-09-14 06:25:30.33 w3wp.exe#WebWordViewer (0x7BF4) 0x2878 Hosted Office Online Office Online common ajba4 Medium WAC Server HttpModule: Beginning request at target [UREDACTED_(12pftViM/4WEzzYVebr4+S1mI0MofA0zDFI0aN0WJas=)] in session [96cd64a0-2711-6064-968b-5cb0137105d6] server build [16.0.10353.20001] client build [16.0.10353.20001] 2a337c1a-3635-43b5-8481-79d1bb3cbc5d
2022-09-14 06:25:30.33 w3wp.exe#WebWordViewer (0x7BF4) 0x2878 ULS Logging Logging Correlation Data xmnv Medium UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6 2a337c1a-3635-43b5-8481-79d1bb3cbc5d
2022-09-14 06:25:30.33 w3wp.exe#WebWordViewer (0x7BF4) 0x2878 ULS Logging Logging Correlation Data xmnv Medium UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6 2a337c1a-3635-43b5-8481-79d1bb3cbc5d
2022-09-14 06:26:00.53 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 Hosted Office Online Office Online common ajba4 Medium WAC Server HttpModule: Beginning request at target [UREDACTED_(12pftViM/4WEzzYVebr4+S1mI0MofA0zDFI0aN0WJas=)] in session [96cd64a0-2711-6064-968b-5cb0137105d6] server build [16.0.10353.20001] client build [16.0.10353.20001] 7a7e1f5b-b192-4dcd-9d1c-f7ddac0ae25f
2022-09-14 06:26:00.53 w3wp.exe#WebWordViewer (0x7BF4) 0x6028 ULS Logging Logging Correlation Data xmnv Medium UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6 7a7e1f5b-b192-4dcd-9d1c-f7ddac0ae25f
Hi @Tony Teng
As I could not reproduce your issue on my server, I could only search for some similar issue according to your error message:
https://sharepoint.stackexchange.com/questions/249388/sharepoint-2016-on-prem-switched-to-https-and-office-documents-dont-open
This is the article which is needed in the issue to enable TLS 1.1 and TLS 1.2 support in SharePoint Server 2019:
https://learn.microsoft.com/en-us/sharepoint/security-for-sharepoint-server/enable-tls-1-1-and-tls-1-2-support-in-sharepoint-server-2019
Hope the two articles could help you.
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