I have a OPPO FindX device (PAHM00_11_F.12_930f3ea0, core: 4.4.22-G202006152109, Android 10); I need to enroll to Intune Company Portal. Company Portal does not allow, indicating my device is not encrypted and thus not compliant. But the phone does have a start up PIN (I even setup a SIM card PIN). When I click "resolve", it asks my PIN, when I key in, it gets white screened and stuck there.
@mao ning
, For the issue, based on my research, I find a similar article describes this. We can read it as a reference:
https://learn.microsoft.com/en-us/mem/intune/user-help/your-device-appears-encrypted-but-cp-says-otherwise-android
Hope it can help.
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I have read the article you suggested before posting. Unfortunately it does not work. Firstly I have PIN. Secondly downgrade Android is not a solution that makes sense.
Some technical log analysis says it is possible due to getStorageEncryptionStatus() is returning 4 (indicating that encryption is active, but an encryption key has not been set by the user); but it should return 5 (indicating that encryption is active and the encryption key is tied to the user or profile)
Hence I wonder is there anything product group can do for Intune to catch the right return value.
Please see attached Log, the one on the left is a working one; mine is the log on the right.
I have read the article you suggested before posting. Unfortunately it does not work. Firstly I have PIN. Secondly downgrade Android is not a solution that makes sense.
Some technical log analysis says it is possible due to getStorageEncryptionStatus() is returning 4 (indicating that encryption is active, but an encryption key has not been set by the user); but it should return 5 (indicating that encryption is active and the encryption key is tied to the user or profile)
Hence I wonder is there anything product group can do for Intune to catch the right return value.
Please see attached Log, the one on the left is a working one; mine is the log on the right.
@mao ning
, Thanks for the reply. From your description, I know current device return the StorageEncryptionStatus =4, The worked one return 5.
With Android official doc information:
https://developer.android.com/reference/android/app/admin/DevicePolicyManager#getStorageEncryptionStatus()
Research in internal and find another customer with the same version as PAHM00_11_F.12_930f3ea0 has the same issue. On another version PDEM30_11_A_10_2ba5cc6a it is working. After comparing the System version, the latest one already fix the issue, As the code return by System side, I’d like to suggest wait for the latest system update Or Contact Oppo support to help to fix the issue.
@mao ning
, From your description, It seems in the new version, the issue still persists. Here we suggest to open a case to check the company portal log to see if the getStorageEncryptionStatus still returns value 4. If yes, we need to contact Oppo support to change the system behavior to meet google doc which we provided before. Here is a link which guide us to open a case:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for the understanding.
