您好 1LovEmXchun，

您好 ! 感谢您在微软社区提交问题。我们很乐意为您提供帮助。

根据您的描述，为了进一步帮助您测试， 我能否确认以下信息进行检查？

1. 您提到的公共邮箱是指 Exchange 商务在线服务的 共享邮箱 (Shared mailbox，在Outlook网页版可以通过右键点击账户根文件夹，选择添加共享文件夹的方式添加) ， 或者 公用文件夹 (Public folder) 还 Microsoft 365 组邮箱 (Microsoft 365 Groups ) ？

2. 您在不同的浏览器和设备上都能检查到此问题吗？其他的组成员或者能够访问公共邮箱的成员是否有这种情况？

祝好，

Etta Ma MSFT | Microsoft Community Moderator

*** 注意：如果您无法回复此主题，请确保您的电子邮件地址已在社区网站中认证。点击您的帐户名称 > “我的个人资料” > “编辑个人资料” > 添加您的电子邮件地址 > 勾选“接收电子邮件通知”复选框 > 点击“保存”。 ***

I think it should be a shared mailbox, which is added by right click. I have tried this on my pc and company pc neither of them works properly. My colleagues also said that the shared mailbox does not automatically update new emails.

I found that the desktop version of outlook can automatically update the shared mailbox with new emails but no notifications. I can see new emails show in inbox.(outlook 2016)

But in the website outlook, I can not see new emails in shared inbox nor do i get any notifications unless i manually switch to another folder and go back to the shared inbox, but still there`s no notifications.(This would mean that the emails are actually received, but they are not automatically updated idk)

On the mobile outlook this works well, I can receive new emails from shared mailbox with notifications and I feel like receiving them is always faster than any way on pc.

My own mailbox works fine, I can see new emails and notifications no matter which platform I'm using.

It would be great if you could get back to me ASAP, it's very disruptive to productivity.

Dear 1LovEmXchun,

Thank you for your prompt reply.

I further tested it in my lab and found the same symptom. I truly apologize for the inconvenience it caused to you. To further help you and quickly check this problem, I recommend you contact global admin of your Microsoft 365 organization, and kindly let global admin create a service request to reach our online support channel and they’ll further help you analyze your scenario: Admin can sign in Microsoft 365 Admin center > Support > New Service Request, type some words in search field and perform search > click “Contact Support” at the bottom: Online support . Your time and understanding are greatly appreciated.

Sincerely,

Etta Ma MSFT | Microsoft Community Moderator