I receive the following error when digitally signing in Adobe Acrobat:
The Windows Cryptographic Service Provider reported an error:
The keyset is not defined.
Error Code 2148073497
Solution
This error generally occurs when when a user is digitally signing a PDF document using Adobe Acrobat with their certificate on their Safenet iKey (eToken) USB token. The problem here is that the certificate is set to use KSP (Key Storage Provider) as the default Cryptographic Provider. Although KSP is superior to CSP (Cryptographic Service Provider), it appears that Adobe Acrobat does not work with KSP yet. You will need to set the Cryptographic Provider to CSP for this certificate (or all certificates on your token that are used for Adobe PDF signing).
Below will explain how to do this in the SafeNet Authentication Client.
Open the
SafeNet Authentication Client Tools
. This can be done from
Program Files
or by right-clicking on the
SafeNet
icon in your system tray and selecting
Tools
from the menu.
Once open, you should see your token(s) plugged in on the side. Click on the 'golden gear' symbol at the top for the
Advanced View
.
In the
Advanced View
, expand
Tokens
and then navigate to the certificate you use for signing. This will generally be underneath the
User certificates
group.
Note:
If you click on the certificate, you can see what it is set to in the
Private Key Data
next to
Cryptographic Provider
field.
Right-click on the certificate and select
Set as CSP
from the drop-down menu.
Note:
You should repeat this step for all certificates that you perform Adobe PDF signing with. Certificates that are not used for Adobe PDF signing can be set as KSP.
Please close the
SafeNet Authentication Client
and attempt to sign the document again. If you still have issues with signing, then please contact QuoVadis support for further assistance.
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