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The
Netcat
(
nc
) command-line tool for TCP connections
Troubleshooting checklist
Azure Key Vault logs are available in the provider and driver pods. To troubleshoot issues that affect the provider or driver, examine the logs from the provider or driver pod that's running on the same node that your application pod runs on.
Troubleshooting step 1: Check the Secrets Store provider logs
To find the
secrets-store-provider-azure
pod that runs on the same node that your application pod runs on, run the following
kubectl get
and
kubectl logs
commands that select the
secrets-store-provider-azure
application:
kubectl get pods --selector 'app in (csi-secrets-store-provider-azure, secrets-store-provider-azure)' \
--all-namespaces \
--output wide
kubectl logs <provider-pod-name> --since=1h | grep ^E
Troubleshooting step 2: Check the Secrets Store CSI driver logs
To access the Secrets Store CSI Driver logs, run the same commands as in Step 1, but select the secrets-store-csi-driver application instead and specify the secrets-store container:
kubectl get pods --selector app=secrets-store-csi-driver --all-namespaces --output wide
kubectl logs <driver-pod-name> --container secrets-store --since=1h | grep ^E
If you open a support request, it's a good idea to include the relevant logs from the Azure Key Vault provider and the Secrets Store CSI Driver.
Cause 1: Couldn't retrieve the key vault token
You might see the following error entry in the logs or event messages:
Warning FailedMount 74s kubelet MountVolume.SetUp failed for volume "secrets-store-inline" : kubernetes.io/csi: mounter.SetupAt failed: rpc error: code = Unknown desc = failed to mount secrets store objects for pod default/test, err: rpc error: code = Unknown desc = failed to mount objects, error: failed to get keyvault client: failed to get key vault token: nmi response failed with status code: 404, err: <nil>
This error occurs because a Node Managed Identity (NMI) component in aad-pod-identity returned an error message about a token request.
Solution 1: Check the NMI pod logs
For more information about this error and how to resolve it, check the NMI pod logs, and refer to the Microsoft Entra pod identity troubleshooting guide.
Cause 2: The provider pod can't access the key vault instance
You might see the following error entry in the logs or event messages:
E1029 17:37:42.461313 1 server.go:54] failed to process mount request, error: keyvault.BaseClient#GetSecret: Failure sending request: StatusCode=0 -- Original Error: context deadline exceeded
This error occurs because the provider pod can't access the key vault instance. Access might be prevented for any of the following reasons:
A firewall rule is blocking egress traffic from the provider.
Network policies that are configured in the AKS cluster are blocking egress traffic.
The provider pods run on the host network. A failure might occur if a policy is blocking this traffic or if network jitters occur on the node.
Solution 2: Check network policies, allowlist, and node connection
To fix the issue, take the following actions:
Put the provider pods on the allowlist.
Check for policies that are configured to block traffic.
Make sure that the node has connectivity to Microsoft Entra ID and your key vault.
To test the connectivity to your Azure key vault from the pod that's running on the host network, follow these steps:
Create the pod:
cat <<EOF | kubectl apply --filename -
apiVersion: v1
kind: Pod
metadata:
name: curl
spec:
hostNetwork: true
containers:
- args:
- tail
- /dev/null
image: curlimages/curl:7.75.0
name: curl
dnsPolicy: ClusterFirst
restartPolicy: Always
Run kubectl exec to run a command in the pod that you created:
kubectl exec --stdin --tty curl -- sh
Authenticate by using your Azure key vault:
curl -X POST 'https://login.microsoftonline.com/<aad-tenant-id>/oauth2/v2.0/token' \
-d 'grant_type=client_credentials&client_id=<azure-client-id>&client_secret=<azure-client-secret>&scope=https://vault.azure.net/.default'
Try to get a secret that's already created in your Azure key vault:
curl -X GET 'https://<key-vault-name>.vault.azure.net/secrets/<secret-name>?api-version=7.2' \
-H "Authorization: Bearer <access-token-acquired-above>"
Cause 3: The user-assigned managed identity is incorrect in the SecretProviderClass custom resource
If you encounter an HTTP error code "400" instance that's accompanied by an "Identity not found" error description, the user-assigned managed identity is incorrect in your SecretProviderClass custom resource. The full response resembles the following text:
MountVolume.SetUp failed for volume "<volume-name>" :
rpc error:
code = Unknown desc = failed to mount secrets store objects for pod <namespace>/<pod>,
err: rpc error: code = Unknown desc = failed to mount objects,
error: failed to get objectType:secret, objectName:<key-vault-secret-name>, objectVersion:: azure.BearerAuthorizer#WithAuthorization:
Failed to refresh the Token for request to https://<key-vault-name>.vault.azure.net/secrets/<key-vault-secret-name>/?api-version=2016-10-01:
StatusCode=400 -- Original Error: adal: Refresh request failed.
Status Code = '400'.
Response body: {"error":"invalid_request","error_description":"Identity not found"}
Endpoint http://169.254.169.254/metadata/identity/oauth2/token?api-version=2018-02-01&client_id=<userAssignedIdentityID>&resource=https%!!(MISSING)A(MISSING)%!!(MISSING)F(MISSING)%!!(MISSING)F(MISSING)vault.azure.net
Solution 3: Update SecretProviderClass by using the correct userAssignedIdentityID value
Find the correct user-assigned managed identity, and then update the SecretProviderClass custom resource to specify the correct value in the userAssignedIdentityID parameter. To find the correct user-assigned managed identity, run the following az aks show command in Azure CLI:
az aks show --resource-group <resource-group-name> \
--name <cluster-name> \
--query addonProfiles.azureKeyvaultSecretsProvider.identity.clientId \
--output tsv
For information about how to set up a SecretProviderClass custom resource in YAML format, see the Use a user-assigned managed identity section of the Provide an identity to access the Azure Key Vault Provider for Secrets Store CSI Driver article.
Cause 4: The Key Vault private endpoint is on a different virtual network than the AKS nodes
Public network access isn't allowed at the Azure Key Vault level, and the connectivity between AKS and Key Vault is made through a private link. However, the AKS nodes and the private endpoint of the Key Vault are on different virtual networks. This scenario generates a message that resembles the following text:
MountVolume.SetUp failed for volume "<volume>" :
rpc error:
code = Unknown desc = failed to mount secrets store objects for pod <namespace>/<pod>,
err: rpc error: code = Unknown desc = failed to mount objects,
error: failed to get objectType:secret, objectName: :<key-vault-secret-name>, objectVersion:: keyvault.BaseClient#GetSecret:
Failure responding to request:
StatusCode=403 -- Original Error: autorest/azure: Service returned an error.
Status=403 Code="Forbidden"
Message="Public network access is disabled and request is not from a trusted service nor via an approved private link.\r\n
Caller: appid=<application-id>;oid=<object-id>;iss=https://sts.windows.net/<id>/;xms_mirid=/subscriptions/<subscription-id>/resourcegroups/<aks-infrastructure-resource-group>/providers/Microsoft.Compute/virtualMachineScaleSets/aks-<nodepool-name>-<nodepool-id>-vmss;xms_az_rid=/subscriptions/<subscription-id>/resourcegroups/<aks-infrastructure-resource-group>/providers/Microsoft.Compute/virtualMachineScaleSets/aks-<nodepool-name>-<nodepool-id>-vmss \r\n
Vault: <keyvaultname>;location=<location>" InnerError={"code":"ForbiddenByConnection"}
Solution 4a: Set up a virtual network link and virtual network peering to connect the virtual networks
Fixing the connectivity issue is generally a two-step process:
Create a virtual network link for the virtual network of the AKS cluster at the private Azure DNS zone level.
Add virtual network peering between the virtual network of the AKS cluster and the virtual network of the Key Vault private endpoint.
These steps are described in more detail in the following sections.
Step 1: Create the virtual network link
Connect to the AKS cluster nodes to determine whether the fully qualified domain name (FQDN) of the Key Vault is resolved through a public IP address or a private IP address. If you receive the "Public network access is disabled and request is not from a trusted service nor via an approved private link" error message, the Key Vault endpoint is probably resolved through a public IP address. To check for this scenario, run the nslookup command:
nslookup <key-vault-name>.vault.azure.net
If the FQDN is resolved through a public IP address, the command output resembles the following text:
root@aks-<nodepool-name>-<nodepool-id>-vmss<scale-set-instance>:/# nslookup <key-vault-name>.vault.azure.net
Server: 168.63.129.16
Address: 168.63.129.16#53
Non-authoritative answer:
<key-vault-name>.vault.azure.net canonical name = <key-vault-name>.privatelink.vaultcore.azure.net.
<key-vault-name>.privatelink.vaultcore.azure.net canonical name = data-prod.weu.vaultcore.azure.net.
data-prod-weu.vaultcore.azure.net canonical name = data-prod-weu-region.vaultcore.azure.net.
data-prod-weu-region.vaultcore.azure.net canonical name = azkms-prod-weu-b.westeurope.cloudapp.azure.com.
Name: azkms-prod-weu-b.westeurope.cloudapp.azure.com
Address: 20.1.2.3
In this case, create a virtual network link for the virtual network of the AKS cluster at the private DNS zone level. (A virtual network link is already created automatically for the virtual network of the Key Vault private endpoint.)
To create the virtual network link, follow these steps:
In the Azure portal, search for and select Private DNS zones.
In the list of private DNS zones, select the name of your private DNS zone. In this example, the private DNS zone is privatelink.vaultcore.azure.net.
In the navigation pane of the private DNS zone, locate the Settings heading, and then select Virtual network links.
In the list of virtual network links, select Add.
In the Add virtual network link page, complete the following fields.
Field name
Action
Subscription
Select the name of the subscription that you want to contain the virtual network link.
Virtual network
Select the name of the virtual network of the AKS cluster.
After you finish the link creation procedure, run the nslookup command. The output should now resemble the following text that shows a more direct DNS resolution:
root@aks-<nodepool-name>-<nodepool-id>-vmss<scale-set-instance>:/# nslookup <key-vault-name>.vault.azure.net
Server: 168.63.129.16
Address: 168.63.129.16#53
Non-authoritative answer:
<key-vault-name>.vault.azure.net canonical name = <key-vault-name>.privatelink.vaultcore.azure.net.
Name: <key-vault-name>.privatelink.vaultcore.azure.net
Address: 172.20.0.4
After the virtual network link is added, the FQDN should be resolvable through a private IP address.
Step 2: Add virtual network peering between virtual networks
If you're using a private endpoint, you've probably disabled public access at the Key Vault level. Therefore, no connectivity exists between AKS and the Key Vault. You can test that configuration by using the following Netcat (nc) command:
nc -v -w 2 <key-vault-name>.vault.azure.net 443
If connectivity isn't available between AKS and the Key Vault, you see output that resembles the following text:
nc: connect to <key-vault-name>.vault.azure.net port 443 (tcp) timed out: Operation now in progress
To establish connectivity between AKS and the Key Vault, add virtual network peering between the virtual networks by following these steps:
Go to the Azure portal.
Use one of the following options to follow the instructions from the Create virtual network peer section of the Tutorial: Connect virtual networks with virtual network peering using the Azure portal article to peer the virtual networks and verify that the virtual networks are connected (from one end):
Go to your AKS virtual network, and peer it to the virtual network of the Key Vault private endpoint.
Go to the virtual network of the Key Vault private endpoint, and peer it to the AKS virtual network.
In the Azure portal, search for and select the name of the other virtual network (the virtual network that you peered to in the previous step).
In the virtual network navigation pane, locate the Settings heading, and then select Peerings.
In the virtual network peering page, verify that the Name column contains the Peering link name of the Remote virtual network that you specified in step 2. Also, make sure that the Peering status column for that peering link has a value of Connected.
After you complete this procedure, you can run the Netcat command again. The DNS resolution and connectivity between AKS and the Key Vault should now succeed. Also, make sure that the Key Vault secrets are successfully mounted and work as expected, as shown by the following output:
Connection to <key-vault-name>.vault.azure.net 443 port [tcp/https] succeeded!
Solution 4b: Troubleshoot error code 403
Troubleshoot error code "403" by reviewing the HTTP 403: Insufficient Permissions section of the Azure Key Vault REST API Error Codes reference article.
Cause 5: The secrets-store.csi.k8s.io driver is missing from the list of registered CSI drivers
If you receive the following error message about a missing secrets-store.csi.k8s.io driver in the pod events, then the Secrets Store CSI Driver pods aren't running on the node in which the application is running:
Warning FailedMount 42s (x12 over 8m56s) kubelet, akswin000000 MountVolume.SetUp failed for volume "secrets-store01-inline" : kubernetes.io/csi: mounter.SetUpAt failed to get CSI client: driver name secrets-store.csi.k8s.io not found in the list of registered CSI drivers
Solution 5a: Install the Secrets Store CSI Driver
If you installed the Key Vault provider by using deployment manifests, follow the instructions to install the Secrets Store CSI Driver.
Solution 5b: Redeploy the Secrets Store CSI Driver and Key Vault provider by adding taint toleration
If you already deployed the Secrets Store CSI Driver, check whether the node is tainted. If the node is tainted, redeploy the Secrets Store CSI Driver and Key Vault provider by adding toleration for the taints.
Solution 5c: (Windows only) Use Helm configuration values when installing the Secrets Store CSI Driver and Key Vault provider
If your application is running on a Windows node, install the Secrets Store CSI Driver and Key Vault provider on Windows nodes by using the Helm configuration values.
Cause 6: The driver can't communicate with the provider
If you receive the following error message in the logs or events, then the driver can't communicate with the provider:
Warning FailedMount 85s (x10 over 5m35s) kubelet, aks-default-28951543-vmss000000 MountVolume.SetUp failed for volume "secrets-store01-inline" : kubernetes.io/csi: mounter.SetupAt failed: rpc error: code = Unknown desc = failed to mount secrets store objects for pod default/nginx-secrets-store-inline-user-msi, err: failed to find provider binary azure, err: stat /etc/kubernetes/secrets-store-csi-providers/azure/provider-azure: no such file or directory
Solution 6a: (Provider versions earlier than version 0.0.9) Make sure that provider pods run on all nodes
If your installed Key Vault provider version is earlier than version 0.0.9, make sure that the provider pods are running on all nodes.
Solution 6b: (Provider version 0.0.9 and later) Use gRPC for provider communication
If you installed Key Vault provider version 0.0.9 or a later version, configure the driver to communicate with the provider by using gRPC.
Cause 7: The CSI driver can't create the Kubernetes secret
If you receive the following error message in the secret-store container in the CSI driver, then you haven't installed the role-based access control (RBAC) cluster role and cluster role binding. The cluster role and cluster role binding are necessary for the CSI driver to synchronize the mounted content as a Kubernetes secret.
E0610 22:27:02.283100 1 secretproviderclasspodstatus_controller.go:325] "failed to create Kubernetes secret" err="secrets is forbidden: User \"system:serviceaccount:default:secrets-store-csi-driver\" cannot create resource \"secrets\" in API group \"\" in the namespace \"default\"" spc="default/azure-linux" pod="default/busybox-linux-5f479855f7-jvfw4" secret="default/dockerconfig" spcps="default/busybox-linux-5f479855f7-jvfw4-default-azure-linux"
Solution 7: Install the required cluster role and cluster role binding
When you install or upgrade the CSI driver and Key Vault provider by using Helm charts from the secrets-store-csi-driver-provider-azure GitHub repository, set the secrets-store-csi-driver.syncSecret.enabled Helm parameter to true. This configuration change installs the required cluster role and cluster role binding.
To verify that the cluster role and cluster role binding are installed, run the following kubectl get commands:
# Synchronize as Kubernetes secret cluster role.
kubectl get clusterrole/secretprovidersyncing-role
# Synchronize as Kubernetes secret cluster role binding.
kubectl get clusterrolebinding/secretprovidersyncing-rolebinding
Cause 8: The request is unauthenticated
The request is unauthenticated for Key Vault, as indicated by a "401" error code.
Solution 8: Troubleshoot error code 401
Troubleshoot error code "401" by reviewing the "HTTP 401: Unauthenticated Request" section of the Azure Key Vault REST API Error Codes reference article.
Cause 9: The number of requests exceeds the stated maximum
The number of requests exceeds the stated maximum for the timeframe, as indicated by a "429" error code.
Solution 9: Troubleshoot error code 429
Troubleshoot error code "429" by reviewing the "HTTP 429: Too Many Requests" section of the Azure Key Vault REST API Error Codes reference article.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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