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Check the following for errors logged:
Go to the Windows Event Viewer and look under Applications. See if there are any errors for Tomcat5.exe. An example of a captured error:
Faulting application name: tomcat5.exe, version: 1.0.2.0, time stamp: 0x4b7e5697
Faulting module name: J9PRT23.dll, version: 2.3.0.57823, time stamp: 0x4be80b50
Exception code: 0xc0000005
Fault offset: 0x000000000000ca5f
Faulting process id: 0x22c4
Faulting application start time: 0x01cc326a1d40ce8d
Faulting application path: C:\Program Files\IBM\JazzTeamServer\server\tomcat\bin\tomcat5.exe
Faulting module path: C:\program files\ibm\JazzTeamServer\server\jre\bin\J9PRT23.dll
Report Id: 5d6ffeaf-9e5d-11e0-953b-889ffaf61ab9
Check the
stderr_<date>.log
file found under [JazzTeamServer Install Directory]\server\tomcat\logs\ and see if the following error is logged:
java.lang.ClassNotFoundException: org.apache.catalina.startup.Catalina
at java.net.URLClassLoader.findClass(URLClassLoader.java:497)
at java.lang.ClassLoader.loadClass(ClassLoader.java:639)
at java.lang.ClassLoader.loadClass(ClassLoader.java:605)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:222)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:410)
Check the
Java Options
shown for
tomcat5w.exe
:
Go to [JazzTeamServer Install Dir]\server\tomcat\bin\
Double-click
tomcat5w.exe
Click the
Java
tab
In the
Java Options
section, ensure that you have the following options listed in addition to the options found from the setup guide on how to run Apache Tomcat as a Windows service:
Dcatalina.base=C:\Program Files\IBM\JazzTeamServer\server\tomcat
Dcatalina.home=C:\Program Files\IBM\JazzTeamServer\server\tomcat
Djava.endorsed.dirs=C:\Program Files\IBM\JazzTeamServer\server\tomcat\common\endorsed
Djava.io.tmpdir=C:\Program Files\IBM\JazzTeamServer\server\tomcat\temp
Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
Djava.util.logging.config.file=C:\Program Files\IBM\JazzTeamServer\server\tomcat\conf\logging.properties
If you find the above errors logged and are missing the default
Java Options
, follow these steps:
In the
Apache Tomcat Properties
window (tomcat5w.exe), add the following default Java options, making sure to edit the path to reflect the correct JazzTeamServer installation path
Dcatalina.base=C:\Program Files\IBM\JazzTeamServer\server\tomcat
Dcatalina.home=C:\Program Files\IBM\JazzTeamServer\server\tomcat
Djava.endorsed.dirs=C:\Program Files\IBM\JazzTeamServer\server\tomcat\common\endorsed
Djava.io.tmpdir=C:\Program Files\IBM\JazzTeamServer\server\tomcat\temp
Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
Djava.util.logging.config.file=C:\Program Files\IBM\JazzTeamServer\server\tomcat\conf\logging.properties
Start the service.
It should start successfully now that the default Java Options are restored.
If the service fails to start, check the event and tomcat logs again
[{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"RQM Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0.1","Edition":"Standard;Express","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
